Our flexible refund policy

Sometimes life gets in the way, and we fully understand that. Our risk-free refund policy means you can make unlimited changes to your booking completely free of charge. Dates, duration, project, destination? Doesn’t matter, we’ll handle it.

If the worst happens and you need to cancel your project, don’t worry. We’ll give you extended credit to use on another project within 24 months!

Why should I pay?

We believe that our volunteer and intern trips abroad are the safest and most reliable on the market. With us, you get 24-hour in-country support, access to our pre-departure team to help put any nerves to rest, and a full induction from our staff.

That’s nowhere near an exhaustive list, though—your project fee includes a lot. We take care of everything so all you need to focus on is enjoying your experience.

What’s included in the price?

Every project is different, so check individually for further details. 

This is what we include as standard:

Accommodation

Food (three meals a day)

Airport pick-up and drop-off

Full induction and orientation by an experienced staff member on arrival

Transport to and from your work placement

In-country support and 24-hour back-up from our team of full-time local staff

Emergency assistance from our international emergency response team

Project equipment and materials, including access to our resource database for teaching programmes

Training and workshops from our experienced local staff

Regular social events and community activities with other volunteers and interns on programmes with set itineraries

Access to our local office with an internet connection

Certification of project completion

Access to our alumni services and discounts

Visa support and advice

Fundraising support, including your own personalised fundraising website

Pre-departure preparation by your own specialist Destination Expert

Personalised MyProjectsAbroad website, with all the information you need about your project, accommodation, and destination

A free cultural awareness course

Support to help you complete registration or internship documents, if applicable

Not included in the cost:

  • Flights
  • Visa costs (where applicable)
  • Insurance

Where does my money go?

Your project fees not only fund your incredible journey but also empower communities long after you’ve returned home. 

Here’s how your money makes a difference:

Project Costs (33%):

  • Direct Project Expenses: Funding for materials, supplies, and local initiatives.
  • Volunteer Living Expenses: Covering your accommodation, meals, and local transportation.

Organisational Costs (13%):

  • Staff Salaries: Supporting our dedicated team of local and international staff.
  • Operational Expenses: Maintaining offices, infrastructure, and administrative functions.

Government Taxes (4%):

  • Compliance: Adhering to local regulations and contributing to the communities we serve.

Indirect Costs (24%):

  • Local Support: Funding our on-the-ground staff who provide guidance and support.
  • Infrastructure: Maintaining necessary facilities and equipment.

Recruitment and Communication (24%):

  • Outreach: Promoting our programmes and attracting volunteers.
  • Marketing: Building awareness of our mission and the impact we create.

Profit (2%):

  • Emergency Funds: Maintaining a reserve for unforeseen circumstances.
  • Investment: Reinvesting in our organisation for growth and sustainability.

Our trusted accreditations

British Youth Travel Awards Customer Service
Go Overseas Rating
SDG Contribution finalist
Go Abroad Winner
Learning outside the classroom badge
GoOverseas community choice award
Sustainable tour operator finalist
GoAbroad Rating
Volunteer Forever award
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